NutriPrimus Terms & Conditions
The access and use of this website, including the offered products and services, are subject to the following Terms & Conditions.
When the client is using the NutriPrimus site, the client agrees to its conditions of use, which may have alterations over time.
It is recommended to visit NutriPrimus page regularly to stay up to date regarding any alterations that may possibly come to pass. Website access is allowed on a temporary, short and long term basis, and we reserve the right to withdraw or change services without prior notice. We do not accept any responsibilities if, for whatever reason, the site is unavailable for a certain period of time. In some cases, we may limit access to certain areas within the site.
NutriPrimus does not accept any responsibilities for any damage or loss as a consequence of the use of any information on this site.
To be able to place an order, the client will have to be at least 18 years of age and by placing an order the client confirms that is at least 18 years old.
What client information is kept by NutriPrimus?
NutriPrimus collects the client’s name, telephone number, email address, for use in marketing campaigns, prize draws and newsletters. When a purchase is made via our website, we also collect further information regarding the payment details. We may also gather other information about the client’s personal experience on our website, in order to help us to improve our service. In Addition, NutriPrimus collects information as age, height, weight and food preferences of the client in order for the client to achieve successfully his/her goals.
What is client data used for?
Client data allows our employees to process the placed orders, to contact the client in case of any important operational changes on the website, to carry out surveys, and to obtain information for statistical purposes. Periodically, we may also send the client information by e-mail regarding products and services, campaigns, promotions and special offers.
In case the client does not wish to be contacted for these purposes, the newsletter subscription can be cancelled from the client’s personal account. NutriPrimus pledges to protect the data of its clients, which will never to be forwarded to any third parties. Regarding the processing of the client’s order, the possibility exists that client data, such as address and postal code, will be passed on to third parties with the objective of fraud prevention and detection.
NutriPrimus uses a safe online system and makes a constant effort to improve its software in order to be able to offer the highest possible security level to its clients. We use a server certificate SSL (Secure Sockets Layer) encryption of transmitted data.
INTELLECTUAL PROPERTY AND CONTENTS
All intellectual property rights to the software and content available through this website belong to NutriPrimus, and are licensed and protected by laws and global treaties. All rights are reserved to NutriPrimus.
The contents of this website may be stored, printed or otherwise presented for your personal use only.
Publication, manipulation, distribution, or reproduction, in any format, of any content contained in this website, is forbidden, as is its linking to any business or company.
It is possible for the client to use a credit card and take advantage of the transaction speed and flexibility offered by this payment method. All transactions on our website are secure.
Is it safe to pay online using my card?
NutriPrimus uses a state-of-the-art fraud detection and prevention mechanism. This solution allows verification of the authenticity of online payments, while ensuring our clients data integrity and security, as well as their identification.
This security feature is provided via SSL technology (Secure Socket Layer) that encrypts the communications between the client’s computer and our server, so that they cannot be intercepted. NutriPrimus reserves the right to refuse any order paid by a transaction considered illicit. All and any activities considered illegal will be immediately reported to the competent authorities.
3D Secure is a communication protocol designed to improve online payments and to enable the authentication of the card user by the credit card issuer. When paying at an online store, a credit card validation process is activated. If the credit card is considered valid, 3D Secure protocol security systems check the client’s identity, resorting in real time to the credit card issuer. The issuer validates the client’s identity and informs the store system that the card being used is legitimate.
The goal is to protect credit card users, minimising the possibility of fraudulent credit card use and improving the overall transaction performance. This protocol is used by Visa, with the ‘Verified by Visa’ designation, and by Mastercard, with the ‘SecureCode’ designation.
How is the credit card payment processed?
After selecting the credit card payment option, the client is directed to the payment platform where the necessary credit card data needs to be inserted, consisting of the credit card number, expiration date and security code. If the payment is not accepted, an error message will appear. In such an event, it is recommended to attempt the transaction again. If the problem persists however, we advise the client to contact his/her bank or credit card issuer for further information.
Once the payment is finalised, the amount will be charged from the client’s credit card account. Some banking entities may charge currency exchange rates. NutriPrimus is totally alien to this fact and will not to be held responsible for it.
PayPal is a secure payment method used worldwide. For further information concerning this payment method, please visit www.paypal.com.
Save info for future PayPal transactions
By choosing this option, the client will not need to access the PayPal website when checking out future orders. The payment will automatically be charged from the PayPal account used to subscribe to this option.
At any time, the client can access his/her PayPal account on www.paypal.com and cancel this service. To do so, he/she must go to Profile > My Money > My preapproved payments. A list of all preapproved payments will be displayed, and from there the client can simply cancel the payment option associated to NutriPrimus.
IMPORTANT: NutriPrimus does not keep any PayPal account login information of the client.
DELIVERY OF SERVICES
With the exception of some rare cases, all orders placed and paid via Credit Card, Prepaid Card , PayPal or other available payment methods will allow to the user to access the platform on the same day.
The bank transfer payment option is subject to a confirmation period which can vary between 24 hours and 5 working days, according to the country from which the transfer is made. In regard to this payment method, NutriPrimus has no control whatsoever over the term in which the transfer is executed, for which the customer’s bank is responsible. In such cases, the access to the platform will be given to the user on the day that NutriPrimus receives the payment confirmation from the bank. NutriPrimus bank account details will be available to the client, upon request. After the successful payment by the user, he/she will obtain access to the platform and will receive an invoice to the email address that has been provided by him/her, if the platform is not accessible by the user, he/she should inform immediately the team NutriPrimus by sending an email to firstname.lastname@example.org. Our team will solve the issue immediately.
ORDER CANCELLATION & REFUNDS
NutriPrimus is providing the client with non-physical services, once the client obtains access to the platform, refunds will not be acceptable by NutriPrimus.
NutriPrimus takes all the necessary precautions to ensure that all the details and prices of the services on our website are correct. Nevertheless, situations may occur in which information regarding services, including prices and promotions, is not correctly published. In cases like these, we reserve the right not to process the orders. NutriPrimus may also reject an order due to other reasons, such as:
• inability to obtain payment authorisation
• the order is considered to be fraudulent
We will do everything in our power to keep the client’s order and payment information secure. Nevertheless, we cannot be held responsible for any loss the client may suffer in case a third party gains unauthorised access to any information that he/she provided by accessing to, or buying a services from our website. NutriPrimus reserves the right to change prices at any time, without prior notice. Some banks may charge currency conversion rates. NutriPrimus has no control over this matter and therefore takes no responsibility for it. The products, information, services, statements and other content provided on and via this site, including, but not limited to, any products, information, e-mails, services and other content provided, are solely provided for informational purposes and have not been evaluated by the Food and Drug Administration. The products, information, services, statements and other content provided on and via this site, including, but not limited to, any products, information, e-mails, services and other content provided, are solely provided for informational purposes and have not indented to diagnose, treat, cure or prevent any disease. Before purchasing or using any product, information or service provided on or via this site, including, but not limited to, any product, information or service provided on our website, the client should contact a healthcare professional. The client should not use the information on this site for diagnosis or treatment of any health problem, or other treatment. At all times, the client should consult his/her physician or other healthcare professional, before starting any diet, nutrition plan or exercise program. Each person is different, and the way one person reacts to a particular diet and/or nutrition plan may be significantly different from how other people react to the same diet and/or nutrition. NutriPrimus is not responsible for any service sold on or via this site or any claims of quality or performance made on or via this site.
SUGGESTIONS & COMPLAINTS
Our clients’ opinion means a lot to us because it allows us to constantly improve our services. If, for whatever reason, a client is not pleased with our services, or would like to suggest improvements, it is greatly appreciated if he/she takes a few minutes of his/her time to keep us informed and send a message to our team : email@example.com